Frequently Asked Questions
What's the order process?
If this is your first time with us, we will be shipping you a sizing kit. Once we ship out your sizing kit, our customer experience team will reach out to you to guide you through the experience. Once you send your sizes back to us, we work with you to design your set!
If you are a returning customer, our customer experience team will reach out to work with you to design your set!
How do I size my nails?
Sizing kit tips are numbered! Ensure that your nails are bare (no gel polish, no acrylics) and gently press each tip size to each nail to determine your sizing. You're looking for the most accurate fit from sidewall to sidewall.
How do I wear my press-ons?
How to Wear with Adhesive Tabs
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How to Wear with Nail Glue
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How many times can I reuse my press-on nails?
With proper care, these nail sets can last as long as your favorite pair of jeans! Many of our customers collect a wide range of sets and change them out often! Adhesive tabs provided with your press-ons can be removed safely and cleanly.
What do the different shapes and lengths look like?
Can I order replacement nails?
Absolutely! For easy replacement nail reorders, contact our customer experience team via text message or email firstname.lastname@example.org
How long does it take to receive my finished nails?
Our fulfillment times depend on the design and seasonal traffic. First time customers do go through a sizing kit process that takes between 3-7 business days. Note that these times are for domestic orders. International orders may take longer due to customs.
From then on:
Basics: 7-14 day fulfillment
Curated Designs: 20+ day fulfillment
Custom Requests: varies depending on request
If you do need it by a certain date, do let us know in "special instructions" at checkout so customer service can reach out to coordinate and quote a rush fee.
What is your return policy?
For bespoke sets, all items are final sale. We take great care to schedule each order to minimize wait times for all customers. Each set is made to your unique set of specifications and for your unique set of sizes. We appreciate your cooperation and understanding.
Are your products vegan and cruelty-free?
Yes! All our products, from our nail tips to the gel polishes we use are all vegan and cruelty-free.