Frequently Asked Questions

What happens after I pay my deposit?

If this is your first time with us, we will be shipping you a sizing kit. Once we ship out your sizing kit, our customer experience team will reach out to you to guide you through the experience. Once you send your sizes back to us, we work with you to design your set! Remaining balance will be invoiced before the set enters our production schedule. 

If you are a returning customer, we have your sizes on file! Upon checkout, our customer experience team will reach out to work with you to design your set! Remaining balance will be invoiced before the set enters our production schedule.

 

How do I size my nails? 

Sizing kit tips are numbered! Ensure that your nails are bare (no gel polish, no acrylics) and gently press each tip size to each nail to determine your sizing. You're looking for the most accurate fit from sidewall to sidewall. 

 

How many times can I reuse my press-on nails?

With proper care, these nail sets can last as long as your favorite pair of jeans! Many of our customers collect a wide range of sets and change them out often! Adhesive tabs provided with your press-ons can be removed safely and cleanly. 

 

Can I order replacement nails?

Absolutely! For easy replacement nail reorders, contact our customer experience team via text message. 

 

How long does it take to receive my finished nails?

We are working on improving fulfillment time on an ongoing basis! Upon receiving your sizing information and your final payment, current fulfillment time is 5-10 days. If you are in a particular hurry, please order from our Ready-to-Wear selection (which ships in 1-2 days). Ready-to-Wear will launch on July 1, 2020. 

 

What is your return policy?

For bespoke sets, all items are final sale. Deposits placed for any custom order are nonrefundable. We take great care to schedule each order to minimize wait times for all customers. Each set is made to your unique set of specifications and for your unique set of sizes. We appreciate your cooperation and understanding.